Warranty & Maintenance

Caring for your Carpet
Your new carpet is a major household purchase and you can help protect your investment by establishing a regular
maintenance schedule. Our recommendation for your Carpet Care Programme is as follows:
  1. Regular vacuuming
The most important step in caring for your carpet is regular vacuuming. Vacuum thoroughly and frequently,
particularly in high-traffic areas.  A good quality vacuum cleaner is vital to prolonging the life of your carpet.  It is recommended to use either an upright or quality barrel vacuum cleaner, fitted with a power driven rotating brush. A light vacuum is recommended at least twice a week and a thorough vacuum weekly.  Do not leave the power driven rotating brush running if the vaccuum is unattended.
 

  2. Clean up spills as soon as they happen
Fast action to any spillages or stains is essential to avoid the penetration of the stain into the carpet fibres and pile.  In the case of spills, remove the excess spillage by first scraping away any solids and blotting any liquids with a white cloth or paper towel.  Do Not Scrub, always blot, never rub or scrub abrasively as a fuzzy area may result.  Always begin at the outer edge and work towards the middle of the stained area. Follow this treatment with cold water, apply the cold water with a sponge to rinse out as much as the stain as possible, then blot up with the white cloth or paper towel. If the stain is serious or you are unsure of what it is, it’s best to call in the experts straight away rather than tackling it yourself.

  3. Professionally clean as required
Only steam cleaning is recommended – this should generally be done every two years.  Our recommendation for a professional is the JAE Group, they are nationwide, call free on 0800 523 476 or on
the web at www.jae.co.nz

The following details the Residential Limited Warranties issued by Shaw Industries, Inc. (“Shaw”) for all ClearTouch®  PET polyester residential carpets. These warranties apply to purchases of ClearTouch® PET polyester carpet made on or after January 1 2010. 

Who is covered These warranties protect you, the original purchaser, if you have purchased a Shaw carpet made from ClearTouch® PET polyester for your own residential use in an owner-occupied residence.
What this Residential Limited Warranty covers:
Subject to Shaw’s General Warranty Terms and Conditions, the following outlines the warranty coverage of
your ClearTouch® PET Polyester Residential Limited Warranties. All ClearTouch® warranties are prorated in accordance with the schedule below. All ClearTouch® warranties exclude coverage for carpet installed on stairs. Proration Schedule for Limited Lifetime Stain Warranty for ClearTouch® PET Polyester Carpets
If your carpet does not perform according to the warranty, Shaw will offer credit equal to the cost of the carpet
material only in accordance with the following schedule:
1st Year 100% 11th Year 80%
2nd Year 100% 12th Year 70%
3rd Year 100% 13th Year 60%
4th Year 100% 14th Year 50%
5th Year 100% 15th Year 40%
6th Year 100% 16th Year 30%
7th Year 100% 17th Year 25%
8th Year 90% 18th Year 20%
9th Year 90% 19th Year 15%
10th Year 90% 20+ Years 10%
 

Limited Lifetime Stain Warranty
Shaw warrants that your ClearTouch® PET polyester carpet will remain stain resistant to most household food and beverage substances from the date of the original installation in an owner-occupied residence in a  proper indoor installation for as long as you own your carpet. ClearTouch® PET polyester carpets are treated with Shaw’s R2X Stain and Soil Resistance for enhanced protection. This warranty coverage runs from the date your carpet is installed for as long as you own it.
Exclusions This Limited Lifetime Stain Warranty specifically excludes stains from substances such as bleaches, caustic chemicals, insecticides, paints, shoe polish, lipstick, plant food, iodine, very strong dyes, acids, faeces, oil-based substances, and vomit.

Limited Lifetime Stain Warranty
Shaw warrants that your ClearTouch® PET polyester carpet will remain stain resistant to most household food and beverage substances from the date of the original installation in an owner-occupied residence in a proper indoor installation for as long as you own your carpet. ClearTouch® PET polyester carpets are treated with Shaw’s R2X Stain and Soil Resistance for enhanced protection. This warranty coverage runs from the date your carpet is installed for as long as you own it.
Exclusions This Limited Lifetime Stain Warranty specifically excludes stains from substances such as bleaches, caustic chemicals, insecticides, paints, shoe polish, lipstick, plant food, iodine, very strong dyes, acids, faeces, oil-based substances, and vomit.

Limited Lifetime Pet Urine Stain Warranty
Shaw warrants that your ClearTouch® PET polyester carpet will resist staining caused by pet urine stains. Stain resistance means the ability of your carpet pile to resist (ie., minimize or withstand) permanent stains for as long as you own your carpet.  Exclusions: This warranty excludes any urine stain other than pet. Pet faeces and vomit are excluded. Odour resulting from the covered pet urine stain is excluded. Wicking may occur requiring the pet urine area to be cleaned more than once. If above-mentioned stains are saturated and result in wicking, these stains will release with additional re–cleaning. Wicking is defined as a reappearance of previously cleaned stains due to liquid remaining in carpet backing or padding.
Cleaning of the affected area should begin immediately upon discovery. The more time that elapses before
removal, the more difficult a stain will be to remove. PLEASE NOTE: NO CARPET IS ABSOLUTELY STAIN PROOF: While your Shaw carpet is inherently stain resistant, some staining may still occur, especially over time and in high-traffic areas. These carpets will enhance your ability to clean up stains, not prevent stains. Depending on the type of substance causing the stain, removal may require substantial repeated cleanings, and some stains may not be removable. Shaw may, at its sole option, elect to have the affected area of the carpet cleaned professionally.

Limited 15-Year Soil Warranty
Shaw warrants that ClearTouch® PET polyester carpets will resist soiling by most common household soil for a period of fifteen (15) years when used in an owner-occupied residence in a proper indoor installation. If you properly maintain your carpet, soil will clean up more thoroughly, and less residue will remain on your carpet.  Soil resistance means the ability of your carpet to resist (ie. minimise or withstand) retention of the common dry dirt normally associated with carpet soiling. Keep in mind light-coloured carpets will show soiling more than darker colours and will require frequent maintenance to retain their appearance.

Limited 15 Year Fade Warranty
Exposing your carpet to direct sunlight over a period of time will increase the risk of fading.
To minimise the chance of fading, window protection such as curtains or blinds is recommended for those areas where sunlight falls onto the carpet for extended periods. Colour change can also occur as the result of ozone, emissions from heating fuels, air conditioners, pesticides, cleaning agents and other household items. The occurrence, known as ozone damage, is largely unexplained but appears to be more prevalent in coastal areas with a high ultra-violet content. If you believe there may be a risk of ozone damage, please discuss with your retailer.  It is not considered to be a manufacturing defect and does not affect the performance of the carpet.  Your ClearTouch® Carpet is warranted against fade for fifteen years.
Proration Schedule for Limited 15 Year Soil Warranty for ClearTouch® PET Polyester Carpets
If your carpet does not perform according to the warranty, Shaw will offer credit equal to the cost of the carpet
material only in accordance with the following schedule:
1st Year 100% 9th Year 90%
2nd Year 100% 10th Year 90%
3rd Year 100% 11th Year 80%
4th Year 100% 12th Year 60%
5th Year 100% 13th Year 40%
6th Year 100% 14th Year 20%
7th Year 100% 15th Year 10%
8th Year 100%
Further exclusions for all Limited Stain and Soil Warranties These warranties also specifically exclude: any carpet which has been treated after installation with any silicone-based anti-soil treatments; any carpet in any nonresidential use; any carpet subjected to abnormal abuse; any carpet exposed to very hot substances or other abusive conditions; damage due to the application of improper cleaning agents; deterioration in appearance not related to staining of pile fibres. Failure to follow recommended carpet care and cleaning instructions described in this booklet may result in damage to your carpet that will not be covered by your warranty. Cleaning of the affected area should begin immediately upon discovery. The more time that elapses before removal, the more difficult a stain will be to remove.

Limited 10 Year Texture Retention Warranty
Shaw warrants that this carpet will not exhibit significant twist loss or loss of texture from foot traffic for a period of ten (10) years when used in an owner-occupied residence in a proper indoor installation. Proper installation requires use of a good quality carpet underlay. Consult your retailer for details.
Exclusions Carpet installed outdoors or in areas subject to other than ordinary shoe traffic is excluded from this warranty. Crushing caused by furniture, including impressions left by legs of furniture, is not covered by this warranty. (NOTE: The texture of any carpet will change to some degree in heavy traffic areas. Such conditions constitute normal wear and tear and are not covered by this warranty, which is intended to protect you from excessive appearance change.)

Limited 10 Year Abrasive Wear Warranty
Shaw warrants that the surface of your ClearTouch® PET polyester carpet will not abrasively wear away by more than 10% in any area of the carpet for a period of ten (10) years when used in an owner-occupied residence in a proper indoor installation. Proper installation requires use of a good quality carpet underlay. Consult your retailer for details.
(NOTE: Abrasive wear means fibre loss, and not changes in appearance such as crushing or matting.)
Exclusions Carpet installed outdoors or in areas subject to other than ordinary shoe traffic is excluded from this warranty. Crushing caused by furniture, including impressions left by legs of furniture, is not covered by this warranty.

Limited 10 Year Quality Assurance Warranty
This warranty covers manufacturing defects that could occur in any Shaw ClearTouch® PET polyester carpet
for a period of ten (10) years when used in an owner-occupied residence in a proper indoor installation. By
manufacturing defect we mean any defect in material or workmanship.
Carpet must be correctly installed in a proper indoor installation. Proper installation requires use of a good
quality carpet underlay. Consult your retailer for details. Exclusions Matting and crushing, or any change in appearance retention, are not manufacturing defects and are excluded from this warranty. For the purpose of this warranty, matting is defined as the physical entanglement of the fibres on the surface of the carpet. Crushing is defined as the loss of pile thickness due to foot traffic. Crushing caused by furniture, including impressions left by legs of furniture, is not covered by this warranty. Shaw will not provide credit for labour charges for appearance-related manufacturing defects that should have been detected before or during installation, such as missing tufts, dye spots, tears, loose backing etc.

Limited 10 Year Colour Fastness Warranty
This warranty covers that ClearTouch carpets marketed under the Studio Carpet ClearTouch Collection, installed in a residentieal indoor situation and maintained according to the guidelines in this booklet, will not change colour due to exposure to sunlight or atmospheric contaminants for 10 years.
To make a claim under this warranty you must have first:
• Notified your place of purchase
• Provided non-returnable samples of the carpet for testing
• Provided proof of purchase
The carpet has been tested to ISO 105-B02 and has achieved a pass of 5 or greater. This is a recognised industry standard.

Limited 10 Year SoftBac Platinum Warranty
Shaw warrants that your SoftBac Platinum carpet will remain free of wrinkles after installation for a period of ten (10) years. Carpet must be correctly installed in a proper indoor installation, following the Carpet & Rug Institute Installation Standard effective October 1, 2009. Consult your retailer for details.
Exclusions Matting and crushing, or any change in appearance retention, are not manufacturing defects and are excluded from this warranty. For the purpose of this warranty, matting is defined as the physical entanglement of the fibres on the surface of the carpet. Crushing is defined as the loss of pile thickness due to foot traffic. Crushing caused by furniture, including impressions left by legs of furniture, is not covered by this warranty. Proration Schedule for Limited 10 Year Soil Warranties for ClearTouch® PET Polyester Carpets If your carpet does not perform according to the warranty, Shaw will offer credit equal to the cost of the carpet material only in accordance with the following schedule:
1st Year 100% 6th Year 90%
2nd Year 100% 7th Year 80%
3rd Year 100% 8th Year 70%
4th Year 100% 9th Year 60%
5th Year 100% 10th Year 50%